Our headquarters located in Bandar Baru Bangi. Our coverage city:
- Kuala Lumpur
- Johor Bahru
- Batu Pahat
- Pulau Pinang
- Alor Setar
There is a minimum cost that CleanHero needs to bear when operating at the customer’s premises.
For damages within 24 hours, submit a complaint form on our website official support page.
CleanHero follows standards set by the IICRC. We use the dry extraction (encapsulation) and wet extraction method to remove dirt and stains. Both of these processes require the use of water and special detergents.
Your carpet and upholstery may take up to 2 hours to dry completely. Customers are advised to speed up the process by turning on the fan or A/C and opening the windows.
CleanHero does not guarantee 100% stain removals as stains that are left untreated within 24 hours have become permanent, therefore impossible to remove.
Stains caused by urine, ink, oil, blood, and vomit require different methods and cleaning agents to be removed.
You can get your car cushion cleaned at your apartment/condo as long as there are water and electricity sources. You must also acquire permission from the building’s management.
As the MoH provides no such approval for sanitizing services, our outdoor technicians follow the guidelines provided by the Centre of Control Disease (CDC), World Health Organisation (WHO), and National Environment Agency.